Custom Support



After placing an order, you will receive an email from us acknowledging that we have received your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your order. A contract with us will only be formed when we send you our shipping confirmation. The contract will relate only to those products whose shipment we have confirmed.

We seek to ensure that all information on is accurate. However, errors and discrepancies can occur. If we discover any errors in the price of goods, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or to cancel the order. If we are unsuccessful in contacting you then we will consider the order cancelled and you will receive a full refund.





Goods will be sent to the address provided by you online as the delivery address. Deliveries will be despatch only after payment has cleared. can ship door-to-door to almost any address in the World. Shipping is at our costs and included in the selling price. Packages are usually despatched within 5 days after receipt of payment. If a package has not arrived or products have arrived damaged in transit then please contact us immediately by email. For all other countries we are using mostly DHL. Our notification to you that your order has ”shipped,” marks the time when shipping has commenced. You agree that credit cards and debit cards are to be charged on the date of inventory reservation for the order, not the date of shipping.





All items purchased from are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.





As a consumer, you may cancel an order that we have accepted at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products. Please note you must return the product to us and must pay the cost of returning the product to us under the applicable return policy, unless the product(s) are not those you ordered, in which case we will bear your costs of returning the product(s) in question to us. To cancel an order, you must inform us by email. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we have a right of action against you for compensation.



PRIVACY POLICY respects the privacy of our customers and supporters. Personal information collected on our website will be used for the exclusive use of order fulfillment, and if requested, for our newsletter mailing list. We never share personal information with third parties who are not part of the order fulfillment process.





Entering will constitute your acceptance of these Terms and Conditions. is being made available to you free-of-charge. The terms "you", "your", and "yours" refer to anyone accessing, viewing, browsing, visiting or using the Site. The terms “penguin parade,” "pinguin parade,", “penguinparade,” "pinguinparade," "we," "us," and "our" refer to We reserve the right to revise these Terms and Conditions from time to time. You should check these Terms and Conditions periodically. Changes will not apply to any orders we have already accepted unless the law requires. The date these Terms and Conditions were last updated: January 1th, 2016.





All content included on, including but not limited to products, images, website design, text, graphics, the arrangement thereof, all software compilations and source code, are the copyright or other intellectual property of the Penguin Parade. All rights reserved. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or adaptations of, or in any way exploit any of the Content, in whole or in part. You may not upload, post, reproduce, or distribute in any way Content without obtaining prior written permission.




You may not download (other than page caching) or modify the or any portion of it without our express, prior written consent. This includes: a prohibition on any resale or commercial use of or its Content; any collection and use of any product listings, descriptions, or prices; any derivative use or making adaptations of or its Content; any downloading or copying of account information for the benefit of another merchant; and any use of data mining, screen-scraping, robots, or similar data gathering and extraction tools. or any portion of the site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express, prior written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of pinguinparade without our express, prior written consent. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without our express, prior written consent.





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